NetSuite for Retail & Ecommerce
Unify Your Retail & Ecommerce Operations with NetSuite
SuiteTech Services brings deep retail and ecommerce expertise to deliver NetSuite implementation optimised for online retailers, omnichannel brands, D2C companies, and multichannel merchants. Whether you need ecommerce ERP, retail management software, or omnichannel inventory management, we configure NetSuite to support seamless commerce across all channels.
Common Retail & Ecommerce Challenges We Address
Omnichannel Inventory Management
Retailers selling across online stores, Amazon, eBay, physical locations, and wholesale channels struggle with real-time inventory visibility. Ecommerce inventory management must prevent overselling, enable buy-online-pickup-in-store (BOPIS), support dropshipping, and provide accurate stock levels across all sales channels in real-time.
Disconnected Sales Channels
Operating Shopify for ecommerce, separate POS for retail, manual marketplace management, and spreadsheets for wholesale creates chaos. Omnichannel retail software must unify all channels providing consistent inventory, pricing, customer data, and order management across online and offline touchpoints.
Order Fulfillment Complexity
Managing orders from multiple channels, optimising fulfillment from various locations, handling returns across channels, and providing order tracking creates operational complexity. Ecommerce order management must route orders intelligently, support flexible fulfillment, and streamline operations. availability, tracks supplier quality metrics, and optimises procurement processes throughout your supply chain.
Marketplace Management
Selling on Amazon, eBay, Walmart, and other marketplaces while managing unique requirements, fees, listings, and compliance for each creates administrative burden. Marketplace integration software must centralise marketplace selling while handling platform-specific requirements.
Customer Experience Consistency
Customers expect seamless experiences across channels with consistent pricing, promotions, loyalty rewards, and order history visibility. Retail customer management must unify customer data across online, mobile, in-store, and marketplace purchases.
NetSuite for Every Retail & Ecommerce Model
Retail & Ecommerce Software by Category
Fashion & Apparel Ecommerce
Matrix inventory (size/color/style), seasonal merchandise management, fashion product lifecycle, visual merchandising, lookbook management, and style management support fashion brands and apparel retailers online and offline.
Beauty & Cosmetics Retail
Product formulation tracking, batch management, expiration dates, influencer partnerships, subscription boxes, loyalty programs, and beauty services management support cosmetics brands and beauty retailers.
Home & Furniture Ecommerce
Room planning tools, configuration options, made-to-order management, delivery scheduling, assembly services, and large item logistics support furniture and home décor brands selling online.
Electronics & Technology Retail
Product specifications, warranty management, tech support integration, trade-in programs, configuration tools, and serial number tracking support consumer electronics brands and technology retailers.
Health & Wellness Ecommerce
Subscription management, recurring orders, personalisation, compliance (FDA, supplements), expiration tracking, and wellness program management support health, supplement, and wellness brands.
Luxury & Premium Retail
High-touch customer service, VIP management, authentication, exclusive collections, limited editions, and luxury customer experiences support premium brands and luxury retailers.
NetSuite Capabilities for Retail & Ecommerce
NetSuite SuiteCommerce Platform
Integrated ecommerce platform with responsive design, B2C and B2B commerce, content management, SEO optimisation, personalisation, and mobile commerce. Build engaging online stores with complete back-office integration.
Omnichannel Inventory Management
Real-time inventory visibility across ecommerce, stores, warehouses, and dropship vendors. Support BOPIS, ship-from-store, endless aisle, and flexible fulfillment with unified inventory pool preventing overselling.
Marketplace Integration & Management
Centralised marketplace management connecting Amazon, eBay, Walmart, Etsy, and other platforms. Automate listings, synchronise inventory, route orders, and consolidate financials across all marketplace channels.
Point of Sale (POS) Integration
Integrated POS connecting in-store transactions with ecommerce and inventory. Real-time synchronisation ensures accurate inventory, unified customer profiles, and seamless omnichannel experiences.
Order Management & Fulfillment
Intelligent order routing, fulfillment optimisation, shipping integration, returns management, and customer communication. Automate order-to-delivery workflow while providing exceptional customer experiences.
Customer Management & Loyalty
Unified customer profiles tracking purchases, preferences, wishlists, and loyalty across all channels. Enable personalised marketing, customer segmentation, retention programs, and VIP management.
Transform Your Retail & Ecommerce Performance
Unified Omnichannel Operations
Deliver seamless customer experiences across online, mobile, in-store, and marketplaces with unified inventory, consistent pricing, and flexible fulfillment. Increase customer satisfaction scores by 40-50%.
Real-Time Inventory Accuracy
Eliminate overselling and stockouts with 98%+ inventory accuracy across all channels. Reduce lost sales by 30-40% while optimising inventory investment by 20-25%.
Faster Order Fulfillment
Accelerate order-to-delivery cycles by 50-60% with automated order routing, intelligent fulfillment allocation, and shipping integration. Improve delivery performance and customer satisfaction.
Marketplace Sales Growth
Increase marketplace revenue by 50-100% with optimised listings, inventory synchronisation, automated order processing, and multi-marketplace management from single platform.
Improved Gross Margins
Optimise pricing, reduce markdowns by 25-30%, improve inventory turns, and increase margins by 3-5 percentage points through better merchandise planning and inventory management.
Scalable Operations
Handle 10x revenue growth without system replacements or proportional headcount increases. Scale ecommerce operations supporting rapid expansion across channels and geographies.
Our Implementation Methodology
Commerce Operations Assessment
Comprehensive assessment of current sales channels, inventory management, fulfillment processes, marketplace operations, and growth plans. We document current state and design NetSuite solution unifying all commerce channels.
NetSuite Commerce Configuration
Configure NetSuite including SuiteCommerce storefront, omnichannel inventory management, marketplace integrations, POS connections, order routing rules, and fulfillment workflows tailored to your commerce operations.
Product & Customer Data Migration
Migrate product catalog, inventory balances, customer records, order history, marketplace data, and historical transactions from existing platforms ensuring business continuity and data accuracy.
Commerce Team Training
Role-based training for ecommerce teams, store associates, customer service, fulfillment, and management. Training covers order processing, inventory management, marketplace operations, and omnichannel fulfillment.