NetSuite for Service Industries
Optimise Service Delivery with NetSuite PSA & ERP
SuiteTech Services brings deep service industry expertise to deliver NetSuite implementation optimised for consulting firms, IT services, creative agencies, engineering firms, and professional services organisations. Whether you need PSA software, project management ERP, or service business management, we configure NetSuite to optimise utilisation, profitability, and delivery.
Common Service Business Challenges We Address
Resource Utilisation Optimisation
Service businesses struggle maximising billable utilisation across consultants, resources, and teams. Professional services resource management must balance project staffing, optimise resource allocation, track utilisation rates, and identify capacity constraints preventing revenue leakage from underutilised resources.
Project Profitability Management
Understanding true project profitability including all labor, expenses, and overhead remains challenging for service firms. Project accounting software must track costs by project, compare actuals to budgets, identify margin erosion, and enable data-driven project decisions.
Time & Expense Tracking
Capturing billable time accurately, managing expense reporting, ensuring timely submission, and eliminating revenue leakage from unbilled time creates administrative burden. Time tracking software must be user-friendly, integrate with project accounting, and streamline billing processes.
Complex Billing Requirements
Service businesses handle diverse billing models including time and materials, fixed fee, milestone billing, retainer agreements, and value-based pricing. Professional services billing software must support multiple billing types, automate invoicing, and handle complex client agreements
Service Delivery Consistency
Maintaining consistent service quality, following best practices, managing client expectations, and ensuring on-time delivery across multiple projects challenges growing service organisations. Service management software must standardise processes while enabling project flexibility.
NetSuite for Every Service Business Model
Professional Services Software by Industry
Management Consulting
Engagement management, consultant scheduling, knowledge management, proposal development, and consulting delivery support management consulting firms optimising utilisation and profitability.
Technology Consulting & Implementation
Project delivery, technical resource management, implementation methodology, SOW management, and technology services billing support IT consultancies and systems integrators.
Digital Agencies & Marketing Services
Campaign management, creative production, media buying, client services, and agency profitability tracking support advertising agencies, digital agencies, and marketing services firms.
Professional Services (Legal, Accounting)
Matter management, trust accounting, engagement letters, professional liability tracking, and compliance management support law firms, accounting practices, and professional services providers.
Business Process Outsourcing (BPO)
Service delivery management, SLA tracking, multi-client operations, transaction processing, and BPO billing support outsourcing companies providing business process services.
Field Services & Maintenance
Work order management, technician scheduling, mobile workforce, parts inventory, and field service billing support companies providing on-site services, maintenance, and installations.
NetSuite Capabilities for Professional Services
Professional Services Automation (PSA)
NetSuite’s work order management system provides production scheduling, shop floor control software, routing and work centers, manufacturing execution, and real-time production tracking. This production management software gives complete visibility and control over manufacturing operations from order release through completion.
Resource Management & Scheduling
Advanced resource planning with skills-based matching, availability management, capacity planning, and resource forecasting. Optimise resource allocation across projects maximising billable utilisation and revenue.
Project Management & Delivery
Complete project lifecycle management including project planning, task management, milestone tracking, deliverable management, and project collaboration. Deliver projects on time and within budget.
Time & Expense Tracking
User-friendly time entry, mobile time tracking, expense capture, approval workflows, and billing integration. Capture all billable time and expenses eliminating revenue leakage.
Project Accounting & Profitability
Detailed project accounting tracking labor, expenses, and overhead by project. Real-time project profitability analysis, budget-to-actual tracking, and margin management supporting data-driven decisions.
Flexible Billing & Revenue Recognition
Support time and materials, fixed fee, milestone billing, retainer agreements, and subscription services. Automate invoicing, handle complex billing arrangements, and recognise revenue appropriately.
Transform Your Service Business Performance
Improved Utilisation Rates
Increase billable utilisation by 20-30% through better resource planning, optimised scheduling, and reduced bench time. Maximise revenue per consultant through data-driven resource allocation.
Better Project Profitability
Improve project margins by 15-25% through accurate cost tracking, proactive margin management, and identification of unprofitable activities. Make informed pricing and staffing decisions.
Reduced Revenue Leakage
Capture 95%+ of billable time and expenses through user-friendly time tracking, automated expense capture, and streamlined billing processes. Eliminate lost revenue from unbilled work.
Faster Billing Cycles
Reduce billing cycle time by 40-60% with automated time and expense integration, streamlined approval workflows, and efficient invoice generation. Improve cash flow and days sales outstanding (DSO).
Enhanced Resource Visibility
Gain real-time visibility into resource capacity, availability, and utilisation across entire organisation. Proactively manage staffing, prevent resource conflicts, and balance workload.
Improved Project Delivery
Deliver projects on time and within budget with 30-40% improvement in on-time delivery through better planning, tracking, and management using integrated project management capabilities.
Connect Your Professional Services Ecosystem
Our Implementation Methodology
Service Business Assessment
Comprehensive assessment of service delivery model, resource management, project types, billing arrangements, and utilisation metrics. We document current state and design NetSuite PSA solution optimising service operations.
NetSuite PSA Configuration
Configure NetSuite including project structures, resource management, time and expense tracking, billing rules, revenue recognition, service analytics, and approval workflows tailored to your service delivery model.
Project & Client Data Migration
Migrate client records, project data, resource information, historical time and expenses, and financial information from legacy systems ensuring continuity and preserving project history.
Service Team Training
Role-based training for consultants, project managers, resource managers, finance teams, and leadership. Training covers time entry, project management, resource planning, and service analytics.