Privacy Policy
SuiteTech Services Last Updated: 14 February 2026
SuiteTech Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.suitetechservices.com or use our NetSuite consulting and managed services.
We are committed to compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Data Controller Information
Data Controller: SuiteTech Services
Contact Email: hello@suitetechservices.com
Contact Phone: 0330 043 9087
2. Information We Collect
2.1 Information You Provide
We collect personal information that you voluntarily provide when you:
- Request a consultation or quote
- Contact us via email, phone, or contact forms
- Subscribe to our newsletters or marketing communications
- Engage our services
This information may include:
- Name and job title
- Company name and industry
- Email address and telephone number
- Business requirements and project details
- NetSuite usage information
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Clickstream data
3. Legal Basis for Processing
We process your personal data based on the following legal grounds under UK GDPR:
Consent: When you voluntarily submit your information through contact forms or subscribe to marketing communications.
Contractual Necessity: To provide services you have requested or to enter into a contract with you.
Legitimate Interests: To improve our website, analyse usage patterns, and communicate about our services where we have determined this does not override your rights and freedoms.
Legal Obligation: To comply with legal and regulatory requirements.
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Deliver our NetSuite consulting and managed services
- Process service agreements and invoicing
- Communicate about service updates and account management
- Send marketing communications (with your consent)
- Improve our website and services
- Analyse website usage and trends
- Comply with legal obligations
- Protect against fraud and security threats
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with:
5.1 Service Providers
We may share data with trusted third-party service providers who assist us in operating our website and delivering our services, including:
- Website hosting and cloud services providers
- Email marketing platforms
- Analytics services
- Customer relationship management (CRM) systems
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
6. International Data Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO), to protect your personal information in accordance with UK GDPR requirements.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain client data for seven years after the end of our business relationship to comply with UK tax and accounting regulations. Marketing data is retained until you withdraw consent or for three years of inactivity.
8. Your Data Protection Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data in certain circumstances.
Right to Restrict Processing: Request limitation on how we use your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us at hello@suitetechservices.com. We will respond to your request within one month.
9. Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure server infrastructure, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our separate Cookie Policy.
11. Marketing Communications
With your consent, we may send you marketing emails about our services, industry insights, and updates. You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at hello@suitetechservices.com. Please note that even if you opt out of marketing communications, we may still send you service-related messages.
12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting a notice on our website or by sending you an email. The “Last Updated” date at the top of this policy indicates when it was last revised.
15. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). You can contact the ICO at:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk
16. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: hello@suitetechservices.com
Phone: 0330 043 9087
Website: www.suitetechservices.com